Returns & Exchanges
At Jukebox, we want you to love your beauty routine, which is why we offer a 30-day satisfaction guarantee on all our skincare and cosmetic products. If a product isn't a perfect match for your skin, we'll make it right with a seamless return or exchange process.
Initiate Your Request
Visit our online return portal with your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization form to include in your package.
Pack and Ship
Securely pack your items in their original packaging if possible and drop the parcel off at any authorized carrier location.
Receive Your Refund
After our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing