Frequently Asked Questions
Everything you need to know about your Jukebox beauty routine.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for skincare products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or exchange, even if it has been lightly used.
Are Jukebox products cruelty-free and vegan?
Yes, all our products are 100% vegan and Leaping Bunny certified cruelty-free. We never test on animals and ensure our suppliers adhere to the same ethical standards.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. We are working hard to expand our global reach soon.
How do I know which product is right for my skin type?
You can take our 2-minute 'Skin Rhythm' quiz on our homepage to receive a personalized recommendation based on your specific concerns and skin goals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installments via Afterpay.